Valued customers,

As part of the health community, you have undoubtedly closely followed the news about the new coronavirus (COVID-19). We are arriving today to share with you the business continuity programs we have in place throughout Carestream Dental. Our ultimate goal is to continue to support your needs with a minimum level of disruption in the event of a large-scale covid-19 outbreak.

Ensuring the safety of our employees and customers is the ultimate right now. To support this goal, we take the following preventive measures: Restrict non-essential business travel; transition to virtual meetings, training and demonstrations (via videoconferencing, whenever possible); and keep our employees and key partners up to date on COVID-19 developments.

From an operational standpoint, Carestream Dental has activated its own crisis preparedness team to monitor the situation and allow us to respond quickly as needed. We have technology in place that allows our teams to work collaboratively from remote locations. As we operate from offices around the world, the distribution of our people and capabilities means that even in cases where a problem may develop in an office, we are able to quickly transfer essential services to our customers to another location. In addition, our cloud-based infrastructure investments enable secure and secure access for our employees remotely.  We also have a team monitoring our global supply chain to ensure there is minimal and impact-free impact on delivery and customer service.

We are dedicated to staying up to date on this serious situation. We will continue to do everything we can to protect our employees and customers and support their practice or business. Below, you'll find links to valuable guidelines provided by reputable health organizations that you can use as a resource.

Thank you for your continued trust in Carestream Dental.

• COVID-19 and the Dental Clinic, a message from Dr. Ed Shellard
• ADA Coronavirus Dentist Resource Center
• Flowchart to identify and evaluate the new coronavirus 2019
• Guidelines for infection control in oral health care environments
• Coronavirus FAQs
• Coronavirus in Dental Care
• Provisional guidance of emergency dental practice
• COVID-19 Special Clinicians Report
• Urge your representatives to include programs that help dentistry in COVID-19 aid packages
• Johns Hopkins/ES4P COVID - 19 Dental Professionals Management Program