Carestream Dental Status Page Status

Carestream Dental Status Page

Update - An alternate solution, called Rx Manager is now available. If you would like to evaluate this alternative solution, Click Here. We are still working with our vendor of the original ePrescriptions based service to address the active incident if you are choosing to wait for that service to be restored.
Apr 25, 2024 - 11:30 EDT

Update - Alternate solutions will be available soon through CSD. Check back for updates. Click Learn More for additional information.
Mar 05, 2024 - 11:50 EST

Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (3/04/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Mar 04, 2024 - 10:21 EST

Update - Despite a recent update from our vendor, we have verified that our Electronic Prescriptions service is still offline. We will provide additional updates as information becomes available. Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Click Learn More for additional information.
Mar 01, 2024 - 16:34 EST

Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (3/01/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Mar 01, 2024 - 09:31 EST

Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Thursday (2/29/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Feb 29, 2024 - 11:49 EST

Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Wednesday (2/28/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Feb 28, 2024 - 16:07 EST

Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Tuesday (2/27/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions.
Feb 27, 2024 - 09:34 EST

Identified - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (2/26/24)
Feb 26, 2024 - 08:18 EST

Investigating - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (2/23/24)
Feb 23, 2024 - 17:37 EST

Issue with Electronic Remittance Advice

Update - Electronic Remittance Advice is available for dental payers through our alternate trading partner. You will need to enroll here. Please contact us if you are unable to successfully enroll.
Apr 19, 2024 - 13:12 EDT

Issue with Automated Statements

Update - Automated Statements are being processed through our Transaction Management System for clients using PracticeWorks, SoftDent, OrthoTrac and Sensei Cloud. We are finalizing a solution for WinOMS customers and will release those statements once completed. Please check back here for updates or click Learn More for additional information.
Apr 19, 2024 - 13:16 EDT

Update - We currently have your automated statements queuing in our clearinghouse so there is no need to resubmit. We have engaged our back-up vendor and are finalizing technical security, and set-up provisions and then we will get these statements released. Please check back here for updates or click Learn More for additional information.
Feb 29, 2024 - 10:11 EST

Issue with Insurance Verifications

Update - Dental Insurance Verifications are currently being processed for payers that support eligibility transactions. Medical Insurance Verifications are still offline.
Apr 19, 2024 - 13:07 EDT

Update - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests. Click Learn More for additional information.
Feb 28, 2024 - 16:16 EST

Identified - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests.
Feb 26, 2024 - 14:04 EST

Investigating - Due to our use of our Transaction Management System, we expect to see increased capability to restore insurance verifications (eligibility) over the next 8-12 hours.
Feb 23, 2024 - 17:40 EST

Uptime over the past 90 days. View historical uptime.

eServices Major Outage

90 days ago

72.47 % uptime

Today

Insurance Claims Operational

90 days ago

79.78 % uptime

Today

Insurance Verifications Partial Outage

90 days ago

77.34 % uptime

Today

Electronic Remittance Advice Partial Outage

90 days ago

33.96 % uptime

Today

Automated Statements Partial Outage

90 days ago

33.95 % uptime

Today

Electronic Prescriptions Major Outage

90 days ago

28.21 % uptime

Today

Payments Processing Operational

90 days ago

97.04 % uptime

Today

eForms Operational

90 days ago

100.0 % uptime

Today

eReminders Operational

90 days ago

100.0 % uptime

Today

eConnections Operational

90 days ago

100.0 % uptime

Today

Rx Manager Operational

90 days ago

100.0 % uptime

Today

Sensei Platform Operational

90 days ago

100.0 % uptime

Today

Sensei Cloud - US Operational

90 days ago

100.0 % uptime

Today

Sensei Cloud - UK Operational

90 days ago

100.0 % uptime

Today

Sensei Gateway API Operational

90 days ago

100.0 % uptime

Today

Patient Manager Operational

90 days ago

100.0 % uptime

Today

Patient Forms Operational

90 days ago

100.0 % uptime

Today

Hosted Practice Management and Imaging Operational

90 days ago

99.05 % uptime

Today

WinOMS Hosted Operational

90 days ago

99.69 % uptime

Today

OrthoTrac Hosted Operational

90 days ago

98.89 % uptime

Today

SoftDent Hosted Operational

90 days ago

99.99 % uptime

Today

PracticeWorks Hosted Operational

90 days ago

93.88 % uptime

Today

R4+ Hosted Operational

90 days ago

100.0 % uptime

Today

OMS Imaging Hosted Operational

90 days ago

100.0 % uptime

Today

Dental Imaging Hosted Operational

90 days ago

100.0 % uptime

Today

Orthodontic Imaging Hosted Operational

90 days ago

100.0 % uptime

Today

Imaging Applications Operational

90 days ago

100.0 % uptime

Today

Imaging and Case Collaboration (ICC) Operational

90 days ago

100.0 % uptime

Today

CS Connect and Quick Connect Operational

90 days ago

100.0 % uptime

Today

CS Upstream Operational

90 days ago

100.0 % uptime

Today

AI Insights Operational

90 days ago

100.0 % uptime

Today

Swissmeda Cloud Imaging Operational

90 days ago

100.0 % uptime

Today

Licensing and General Services Operational

90 days ago

100.0 % uptime

Today

CS Activation Operational

90 days ago

100.0 % uptime

Today

PWSVR Licensing Operational

90 days ago

100.0 % uptime

Today

Dealer Page Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2024

No incidents reported today.

Apr 25, 2024

Unresolved incident: Issue with Electronic Prescriptions.

Apr 24, 2024

Issue with Payments Processing

Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 24, 11:24 EDT

Update - Carestream Dental is still investigating issues with our Payments Processing service affecting some of our WinOMS and SoftDent customers using older Payment Processing services. Users of this service may be unable to process new payments. Users of our Payment Manager service are unaffected.
Apr 19, 14:11 EDT

Investigating - Carestream Dental is investigating reports of an issue with our Payments Processing service affecting some of our WinOMS and SoftDent customers using older Payment Processing services. Users of this service may be unable to process new payments or be experiencing degraded performance. Users of our latest Payment Manager are unaffected.
Apr 15, 14:19 EDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Issue with Insurance Claims

Resolved - Dental claims are being processed through our CSD Transaction Management System. 85% of medical claims are now being processed through our Transaction Management System. This service is now considered fully operational. For dental claim processing, some customers may require enrollment with our trading partner. Please contact us if you continue to experience any issues.
Apr 19, 13:02 EDT

Update - 97% of all dental claims are now being processed through our CSD Transaction Management System. We expect to have a solution for electronic submission of medical claims soon. Click Learn More for additional information.
Mar 5, 11:43 EST

Update - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most dental claims. Click Learn More for additional information.
Feb 28, 16:17 EST

Identified - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most dental claims.
Feb 25, 08:48 EST

Investigating - We have an alternative method to allow many claims to route through other clearinghouses. While this will not work for all payers, we expect that most dental claims should be starting to move through the system for processing over the next 8-12 hours. If you have submitted claims already, there is no need to resubmit.
Feb 23, 17:39 EST

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Issue with PracticeWorks Hosted

Investigating - Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 17, 10:00 EDT

Issue with PracticeWorks Hosted

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Issue with PracticeWorks Hosted

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Issue with PracticeWorks Hosted

Resolved - Working with Citrix and Microsoft Azure, Carestream Dental has applied a fix that is now allowing for customers to access Practiceworks successfully.
Apr 12, 13:41 EDT

Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Friday, April 12th.
Apr 12, 08:12 EDT

Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident.
Apr 5, 08:14 EDT

Update - Carestream Dental engineering teams are working with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Friday March 29th.
Mar 29, 08:07 EDT

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